Samsung urgently recalled over 660,000 washing machines due to a worrying fire hazard. The appliance has the potential of short-circuiting and overheating leading to dangerous flames.
A staggering 51 consumer complaints were filed claiming that the washers exhibited incidents of smoking, melting, overheating or worse – fire. Not only did this cause extensive property damage in 10 cases but three people even suffered from smoke inhalation injuries!
Various models of Samsung’s high-performing top-load washers featuring the Super Speed Wash feature have been affected, such as the WA49B, WA50B, WA51A, WA52A, WA54A and WA55A.
The Consumer Product Safety Commission released the serial numbers for 14 recalled models, which were available in white, black, champagne and ivory shades.
From June 2021 to December 2022, 663,500 washing machines were sold at popular retailers like Best Buy, Costco, The Home Depot and Lowe’s. These high-quality appliances cost between $900 and $1,500 – a great bargain for any family.
Addressing the potential fire hazard is easy with a software update. In a statement the CPSC said-
“Consumers should immediately check whether their washer’s software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated.”
Samsung has declared that all washers with Wi-Fi capability should instantly download the free software repair when linked to the internet. If no access to an internet connection is available, Samsung offers a complimentary dongle for users to plug in and retrieve the same free repair update.
If you’re unsure if your washer needs to be fixed or not, the CPSC recommends that consumers contact Samsung for free inspection and repair.
Samsung has taken all necessary steps to help protect its customers, so don’t hesitate to contact the company and save yourself from any potential danger. By taking swift action and issuing a recall, Samsung is ensuring customer safety comes first!
If you own one of these models, be sure to check if your appliance has received the necessary update for optimal safety. Take the appropriate steps to stay safe!
Shivendra Tiwari is an Engineer and an MBA in Marketing. He is the Content head at Marketing91 and a thorough Online Marketing enthusiast. Shivendra loves to follow different brands and study their Business and Marketing tactics.