Zomato CEO says aware of fraud at delivery agents’ end, fixing it

In response to an entrepreneur’s grievance on LinkedIn about a Zomato delivery agent scheming him by recommending he give money directly to them in exchange for food, Founder and CEO Deepinder Goyal acknowledged the fraudulence and stated they are actively working towards fixing this vulnerability.

Vinay Sati shared that a Zomato delivery agent proposed to him that, next time, if he paid them an additional Rs 200 or Rs 300 on top of the bill amount, he’d have food worth Rs 1000! In her post, Sati cited the agent’s words-

“Aap bas mujhe 200rs, 300rs de dena or 1000rs ke khane ke maje lena.”

Reportedly, the agent informed him that-

“I will show it to Zomato that you have not taken the food but will also give you the food you ordered”.

Sati posted-

“I got goosebumps hearing what scam is happening with Zomato.”

He made an online payment to Zomato and requested some Burger King burgers.

“And as soon as the delivery boy came after 30-40 minutes, he told me that sir, don’t pay online next time,” the entrepreneur exclaimed.

He stated that if you place an order totaling 700-800 rupees through cash on delivery, the next time around you will only be required to pay Rs 200.

Sati further added:

“Deepinder Goyal ji, now don’t say that you don’t even know that this is happening?”

Goyal answered in return:

“Aware of this and working to plug the loopholes”.

The Zomato CEO then added that the company is deploying additional resources and investing in fraud prevention technologies to ensure no customer is scammed. To ensure our customers have a positive and reliable experience each time they place an order with us, we must keep up with the highest vigilance level possible, declared Goyal.

At the same time, he urged customers to report such incidents so that companies like Zomato can take action against it. He said they should reach out to the customer service team by email or social media if they ever experience such an incident.

Goyal’s response is being widely appreciated by customers who have also praised him for taking immediate cognizance of the issue and acting swiftly. This incident also highlights the importance of being aware of frauds that can be committed even in online orders. Customers must take extra precautions when ordering online, particularly through cash-on-delivery options, to guard against such scams.

Zomato is one of India’s leading food delivery apps. The company is striving to ensure fraud-free experiences on its platform, and Goyal’s quick response is one of the many steps it has taken in this direction.

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